Welcome to the CX Shop
Offering resources to support employee engagement
in customer experience training
Interactive customer experience training
The Customer Journey Game is an interactive training board game, designed to increase understanding of the customer journey and promote employee engagement in building a customer-centric culture in organizations.
With an innovative design, the board replicates the stages of a customer journey, as well as the many touch points along the way.
The game enhances understanding of the end-to-end customer journey by emphasizing how each customer engagement either positively or negatively impacts an entire customer experience.
The game enables employees to realize their impact on the customer experience and encourages them to consider how they can contribute to a better experience in the future.
Designed with the customer journey in mind, the game is an ideal interactive activity for conferences, events and meetings or as an ice breaker for training sessions.
One game box accommodates a team of up to 8 players. The Customer Journey Game - 6 Box Bundle contains 6 x game boxes and accommodates a maximum of 48 players per session.
At the end of the game, players are asked to share ideas on how to improve the customer journey line with the key pillars of customer experience; being people, processes, and technology. This feedback fosters employee engagement and creates ownership of the individuals contribution to an improved customer journey in the future.
Designed with the customer journey in mind, the game is an ideal interactive activity for conferences, events and meetings or as an ice breaker for training sessions.
One game box accommodates a team of up to 8 players. The Customer Journey Game - 6 Box Bundle contains 6 x game boxes and accommodates a maximum of 48 players per session.
At the end of the game, players are asked to share ideas on how to improve the customer journey line with the key pillars of customer experience; being people, processes, and technology. This feedback fosters employee engagement and creates ownership of the individuals contribution to an improved customer journey in the future.
PLAY ANYWHERE, ANYTIME
ON A ONE YEAR LICENSE
THE CUSTOMER JOURNEY GAME TRAINING BUNDLES
Now available for purchase for conferences, events, customer service training including a 1 year license
PLAY THE GAME AT
COMPANY CONFERENCES
CORPORATE EVENTS
SALES MEETINGS
CUSTOMER SERVICE TRAINING
IN-HOUSE TRAINING
